Contact Us If you have any questions about our products or policies, please contact us at CustomerService@autumn-elledesign.com. Operating hours: EST, 9am-9pm, Monday through Sunday, 404-516-6410
Returns Please carefully inspect your order upon delivery. If you are not satisfied with your purchase, or if you receive damaged or defective merchandise, you may return it within 14 days for an exchange, credit or refund. Please contact us at 404-516-6410, or email us at CustomerService@autumn-elledesign.com, and we will provide you with the necessary information to return or exchange your merchandise. Photos will be requested for damaged items and please retain all packing materials. Customers are responsible for shipping charges on return items and only the cost of the product is refunded. Products cannot be returned or exchanged after 14 days of receipt of merchandise, and 25% processing fee or restocking fee may be assessed.
We use standard Fedex, standard UPS, UPS Freight and private carrier for shipping, depending on the size and weight of the item. We do not ship outside the contiguous 48 states of the United States.
In-stock merchandise typically ships 5-10 business of placing your order (weekend orders are processed during the business week). We ship all merchandise standard delivery (5-7 business days) and do not provide express shipping. Delivery of products via Fedex, UPS and UPS Freight does not include unpacking or placement within your home and will be unloaded by the driver and placed inside the first floor doorway, garage or covered area. Delivery of some larger furniture items will be scheduled for delivery via private carrier and you will be notified after placing your order. Private carrier will call prior to delivery and will bring the merchandise into your home but they will not unpack the item.
Wood Products Wood is a living material that continues to respond to changes in climate condition even after it is made into a piece of furniture. Since some of our products are made of solid wood, they will reflect a weathering effect that may show slight cracking due to changes in moisture. This does not effect the structural integrity of the furniture however we do recommend applying tung oil or minwax paste periodically to wood finishes to maintain their natural beauty. Our pieces are made as vintage reproductions and therefore will show the natural aging and wear of a true aged piece of furniture.
We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.