Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item. ).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Returns Please carefully inspect your order upon delivery. If you are not satisfied with your purchase, or if you receive damaged or defective merchandise, you may return it within 14 days for an exchange, credit or refund.                                                                                                                                      

Please contact us at 404-516-6410, or email us at CustomerService@autumn-elledesign.com, and we will provide you with the necessary information to return or exchange your merchandise. Photos will be requested for damaged items and please retain all packing materials. Customers are responsible for shipping charges on return items and only the cost of the product is refunded. Products cannot be returned or exchanged after 14 days of receipt of merchandise, and 25% processing fee or restocking fee may be assessed.

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.